Shipping policy

Shipping Policy

Thank you for shopping with Tusting and Burnett (1938) Ltd. We are committed to delivering your order securely and efficiently. Below you will find the details of our shipping procedures, time frames, and rates.

1. Order Processing Times

All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note: Processing time is separate from shipping transit time.

2. Domestic Shipping (United Kingdom)

We offer reliable domestic shipping across the UK, as well as a complimentary collection service:

  • Free Click & Collect: You can bypass shipping fees completely with free collection from our physical store location.
  • Free Standard Shipping: Complimentary standard shipping is automatically applied to all UK orders of £150 or more.
  • Standard Shipping (Orders under £150): Rates are calculated at checkout based on the weight and dimensions of your parcel.

3. International Shipping

We offer standard international shipping to most countries globally.

  • Calculated Rates: Shipping charges for your order will be calculated and displayed at checkout based on the destination, weight, and dimensions.
  • Custom Quotes: If your country is not listed at checkout, or if you have a specific international shipping inquiry, please contact us directly at mad-dog@tustingandburnett.com. We can provide custom freight quotes to anywhere in the world.

4. Customs, Duties, and Taxes

For orders shipped outside the United Kingdom, your delivery may be subject to import duties, VAT, or local taxes once the shipment reaches your destination country. Tusting and Burnett (1938) Ltd. is not responsible for these charges; they are the sole responsibility of the customer and must be settled upon delivery.

5. How to Check the Status of Your Order

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become active.

Contact Us

If you have any questions regarding your delivery or require further assistance, please do not hesitate to reach out:

  • Email: mad-dog@tustingandburnett.com
  • Telephone: 01234 376291